Dan Larson
Office/Admin Assistant for Hire
Dan Larson
5236 Main Street, Apartment 7
Springfield, OR 97478
E-mail: Daniel.J.Larson01@Gmail.com
Phone: 541-221-4744
CV
Professional info
I am starting my choice of carrers over. I went back to school to upgrade my skills, which were about 25 years out of date. I went back into a field that I have experience in, which was working in an office, doing most aspects that an Administrative Assistant would be doing. I am quick at learning new tasks, and I am very reliable.
Work experience
Customer Service Agent/Operations Agent
2016 - Present
Process passengers for their flight. Change itinerary as needed. Deplane and replane passengers. Print departure paperwork for flight crew and ground workers. Resolve ticket and luggage issues. Attend training as needed. Assist with Special Service Request. Check inventory.
Customer Service Representative (Chat)
2015 - 2016
Respond to incoming chat from one of the major wireless companies customers who are inquiring about service issues with their cell phone account. Review bills, change plans, issue credits as needed, suspend and disconnect service as requested.
Dispatcher
2015 - 2015
Take taxi reservations by phone. Ensuring proper pickup and delivery locations. Checking on status of taxi arrival to pick up location. Filling out after hour’s forms for Ride Source fares. Confirming reservations for Special Needs fares.
Volunteer/Intern Administrative Assistant
2015 - present
Create and edit forms to be placed online that will be fillible and protected. Create flyers and posters promoting the Employee Wellness Program.
Customer Care Professional
2014 - 2015
Answer incoming calls for Business End Users about their device, service plan. Troubleshoot service issues, add or delete features, transfer calls to appropriate department(s).
Truck Driver
2007 - 2011
Drove Semi-Truck to designated locations throughout Oregon and Washington. Ensure proper destination and routing is achieved. Maintain DOT Log book and inspection sheets. Ensure proper permits are with equipment.
Other Experience:
Cashier, Collected on accounts, Computer Skills, Conduct Observer, Customer Service, Delivery/Truck/Bus Driver, Discuss new or adding features, Dispatchers/Router, Drove Semi-Truck in a professional manner, Excellent attendance, Executed outstanding customer service, Flexible when changes occurred, Librarian, Made payment arrangements, Maintained confidentiality, Maintaining excellent image for the company, Make payment arrangements, Office Assistant, Resolve billing errors, Respecting customers, Route calls to appropriate departments, Security, Special needs worker, Suggested legal action, Took payments over the phone, Travel Coordinator, Troubleshoot, Used computers, fax and copier equipment, Verified consumer information
Skills
PHOTOSHOP
DREAMWEAVER
MICROSOFT WORD
MICROSOFT EXCEL
MICROSOFT POWERPOINT
MICROSOFT ACCESS
MICROSOFT PUBLISHER
QUICKBOOKS
ADOBE ACROBAT XI PRO
PROBLEM SOLVING
Lane Community College, Eugene, OR
2011 - 2015
Administrative Procedures, Adobe Dreamweaver, Adobe Photoshop, Business Communications, Business Introduction, Business Law, Business Proofreading and Editing, Computer Problem Solving, Human Resources Management, Interpersonal Communications, Accounting Cycle, Quickbooks, Leadership and Team Dynamics, Management Fundamentals, Microcomputer Hardware and Server Management, Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft Access, Networks and Operating Systems